FAQ’s

HELP! I’VE RECEIVED AN INCORRECT ITEM. WHAT SHOULD I DO?

If you have received an item that you did not order, please email us at info@kqueclothing.com so we can resolve this for you.

 

DO I HAVE TO PAY FOR SHIPPING MY RETURN?

Subject to our obligations under the Australian Consumer Law or similar legislation, you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely, we will not be able to complete the refund. As such, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

Please note: Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $800. Please ship the items separately, as we are not responsible to pay duties to receive the goods. If there is a charge, it may be deducted from your final refund.

– Your Return Authorization Number (RAN) must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your return, it may be returned to you.

– For a refund or exchange, your return must be in original condition with their tags attached.

If you require assistance, please contact us directly at info@kqueclothing.com

 

HOW DO I CARE FOR MY GARMENTS?

Extend the life of your delicate fabrics by maintaining your garments with care. Click on the fabric below to read our care advice:

Silk
Chiffon
Georgette
Sateen

 

I LOVE THE JEWELLERY FEATURES ON YOUR WEBSITE – WHERE CAN I YOU’RE YOUR JEWELLERY SUPPLIER?

All jewellery featured in the images on our website is from Grace Bijoux